Shipping policy

All orders once a label is created gets shipped out within 48 business hours

If you receive an item that is damaged you must contact us for a resolution within 48 BUSINESS HOURS from the time of delivery - we will confirm by checking your tracking

ALL Claims must be submitted with 48 business hours to owner through email, At latest 72 hours from the time of delivery 

***Sierra’s aesthetic store is not responsible for shipping damages caused by the shipping carrier**

if you purchase ROUTE protection at checkout, please go through them to submit damage claims

TAT may schedule to change at the discretion of the owner, if/when TAT do change, a mass email will be sent to the consumer notifying of them of such change.

Due to the nature of the products, NO refunds, NO cancellations, and NO exchanges are allowed! ALL SALES FINAL

unless a mistake was made on our end we will then refund back to the card method 

We are NOT responsible if you enter the WRONG address!

We do understand delays do happen so we ask to allow a full 10 business days once your package has SHIPPED before contacting us in regards to any package concerns. In the event your package does get lost, stolen or miss delivered please contact ROUTE if you opted for the packaged protection, they will handle your issue as well as providing any refunds that may need to be made.